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  • How can I deactivate a bank account?

    To deactivate an old bank account, please contact our servicing team and request …

  • Can I split my monthly payment into two or more installments?

    Yes, you can make your monthly payment in two or more installments.  You can sche…

  • Does my lender charge a prepayment fee or penalty if I’m able to pay off my loan early?

    There are no prepayment fees on loans made through Upstart. You can make early or…

  • What portion of my payment is interest vs. principal?

    Your payments are allocated first to any fees assessed on your account (e.g. for …

  • What are my payment obligations?

    You are responsible for repaying the full principal amount and the accrued intere…

  • What happens if I am late on my payment?

    We may reach out to you if we don't receive your minimum monthly payment by the d…

  • Can I change my due date?

    The due date, or date by which you are obligated to meet your minimum payment eac…

  • Can I make additional loan payments?

    Absolutely! You have the option to make extra payments towards your loan or even …

  • How much additional interest will I incur for scheduling a recurring late payment?

    Because interest accrues daily on the unpaid principal balance, this amount will …

  • How do I change my preferred bank account?

    To change your preferred bank account for automatic payments: 1. Log in to your d…

  • If I make a one-time payment, will it replace my scheduled payment?

    No. Creating a one-time payment will not replace any of your scheduled payments. …

  • When does my repayment begin?

    Your first payment will be due roughly 30 days from your personal loan originatio…

  • Do you report late borrowers to credit bureaus?

    Your lender has an obligation to report the true and accurate status of your acco…

  • What should I do if I’m having financial difficulties and can’t make my loan payment?

    Loans offered through Upstart have relief options for people experiencing financi…

  • How do I add a new bank account?

    To add a bank account after receiving your loan, follow these steps: Go to your d…

  • Can I turn off automatic ACH payments?

    Absolutely. You can disable or enable automatic recurring ACH payments at any tim…

  • What are my options for making payments?

    You have several options for making payments on your loan: 1. Recurring Payments:…

  • Do I qualify for SCRA Benefits?

    The Servicemembers Civil Relief Act (SCRA) is a law created to provide extra prot…

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