Referral Support

How can I deactivate a bank account?

To deactivate an old bank account, please contact our servicing team and request …

Can I split my monthly payment into two or more installments?

Yes, you can make your monthly payment in two or more installments. You can sche…

Does my lender charge a prepayment fee or penalty if I’m able to pay off my loan early?

There are no prepayment fees on loans made through Upstart. You can make early or…

What portion of my payment is interest vs. principal?

Your payments are allocated first to any fees assessed on your account (e.g. for …

What are my payment obligations?

You are responsible for repaying the full principal amount and the accrued intere…

What happens if I am late on my payment?

We may reach out to you if we don't receive your minimum monthly payment by the d…

Can I change my due date?

The due date, or date by which you are obligated to meet your minimum payment eac…

Can I make additional loan payments?

Absolutely! You have the option to make extra payments towards your loan or even …

How much additional interest will I incur for scheduling a recurring late payment?

Because interest accrues daily on the unpaid principal balance, this amount will …

How do I change my preferred bank account?

To change your preferred bank account for automatic payments: 1. Log in to your d…

If I make a one-time payment, will it replace my scheduled payment?

No. Creating a one-time payment will not replace any of your scheduled payments. …

When does my repayment begin?

Your first payment will be due roughly 30 days from your personal loan originatio…

Do you report late borrowers to credit bureaus?

Your lender has an obligation to report the true and accurate status of your acco…

What should I do if I’m having financial difficulties and can’t make my loan payment?

Loans offered through Upstart have relief options for people experiencing financi…

How do I add a new bank account?

To add a bank account after receiving your loan, follow these steps: Go to your d…

Can I turn off automatic ACH payments?

Absolutely. You can disable or enable automatic recurring ACH payments at any tim…

What are my options for making payments?

You have several options for making payments on your loan: 1. Recurring Payments:…

Do I qualify for SCRA Benefits?

The Servicemembers Civil Relief Act (SCRA) is a law created to provide extra prot…

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