What should I do if I’m having financial difficulties and can’t make my loan payment?

Loans offered through Upstart have relief options for people experiencing financial difficulty. If you are unable to make your payment, please contact our servicing team. We may be able to help.

The first step to determine financial hardship eligibility is to fill out this Hardship Assistance Request Form.

  • Note: You must be logged into your account in order to access the Hardship Request Form.
  • During the review process, you may be asked to provide documentation to support your request. 

If your request is approved, you will be notified via email at your email address on file along with an update on your dashboard within 10 business days. 

Applying for Hardship assistance will not affect your credit. Your credit score may be affected if you choose to accept hardship assistance after it is approved.

Please note: if you have scheduled future payments, applying for Hardship Assistance will not modify or cancel them. You can do so by logging into your account and clicking the ‘scheduled payment’ tab then edit payments button. Scheduled payments more than 3 days in the future will be canceled if hardship assistance is approved.

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